Our CAREGivers

A tradition of great CAREGiving

Caring. Compassionate. Capable. Reliable. Dependable. Professional. Trusted. Our CAREGivers are all of these things and more.

At Home Instead Senior Care we employ, train and develop people to become outstanding CAREGivers. The heart and soul of our business, our CAREGivers are local residents of Sydney's Lower North Shore, many of whom have cared for an older loved one themselves and have developed a genuine passion and interest in older people. Our CAREGivers are fully insured and undergo an intensive three phase interview process, including no less than six reference checks and a criminal background check.

Our training

Home Instead's exclusive multi-phase training programs equip each new CAREGiver with the skills they need to provide the best care for their clients. These training programs have been specifically created to ensure our employees are well prepared to handle any CAREGiving situation. Our training also provides a pathway for all CAREGivers to obtain a Certificate III in Individual Support. Training topics include effective communication with seniors, activity planning, recognising illnesses and depression, safety, and more.

In 2008, Home Instead Senior Care became the first private provider of home care services to establish a specialist dementia care training program delivered exclusively to its own CAREGivers, which complements other professionally developed in-house training programs provided by Home Instead Senior Care. This particular program allows CAREGivers to:

  • Maintain a safe environment for your loved one.
  • Manage changing behaviours.
  • Provide nutritious meals.
  • Provide effective mind-stimulating activities.
  • Create social interaction.
  • Supervise daily activities, and more.

Learn more about Home Instead's dementia care services.

Relationships first 

Home Instead Senior Care is built on relationships. Relationships come first, and the personal connection between our CAREGivers and our clients is of the utmost importance. We personally match each client with the right CAREGivers to help develop a bond that will foster independence, promote wellbeing and support the senior’s needs with respect, dignity and companionship. The training provided to our CAREGivers, combined with our regular meetings and training program updates, ensures that your loved one will be safe in the hands of a trusted and compassionate professional throughout their service — setting your mind at ease. 


2014 Australian CAREGiver of the Year

Lower North Shore's very own CAREGiver, Alison was awarded Home Instead Senior Care National CAREGiver of the Year for 2014.

Alison is real star and exemplifies all the characteristics of an outstanding CAREGiver who builds trust, takes the lead and shares her heart.

Alison shared that, as a CAREGiver, you get to understand the difference that you can make to the lives of others, assisting them to maintain a quality of life and supporting their loved ones.

Congratulations Alison!



Sally loves hearing stories about her client’s lives and always builds strong relationships with them. She is a very busy lady but thoroughly enjoys the time she spends with her clients and being able to be part of their lives. Sally is a fantastic CAREGiver who is always thinking of her clients first and making sure that she is consistent, reliable and able to provide the best type of care possible.



Jill is the definition of a CAREGiver. She is always dependable, honest, caring and understanding. She will always give our office a call when she thinks that her clients may need a change in their services or if she is just concerned. Jill is good at building relationships with all of her clients. She has also had many positive compliments from our client’s about her CAREGiver skills.